While we have complete confidence in the products we offer, we understand that there may be instances where the item you purchased doesn't meet your expectations.
If, within 90 days of receiving your order, you wish to return an item for any reason, please contact us via email at sales@kayaksforfishing.com.au and provide your order number. We will promptly provide you with detailed instructions on how to proceed with the return.
Please be aware that you, as the customer, will be responsible for covering the return shipping costs for the item(s) in your order. Once we receive and inspect the returned item(s), we will notify you via email regarding the processing of your return payment.
It is important to note that in order to receive a refund for the item(s) ordered, they must be returned to us in "Like New" condition, including all original packaging and accessories. "Like New" condition means that the items should not display any visible signs of wear and MUST be in a condition ready for resale. Returns for items showing signs of wear or any issues resulting from use will not be accepted, and no refund will be provided.
For your convenience, if you decide to initiate a return, please contact us at sales@kayaksforfishing.com.au along with your order number, and we will assist you throughout the process. Our aim is to make this as straightforward as possible for you.
Please be aware that you, as the customer, will be responsible for covering the return shipping costs for the item(s) in your order. Once we receive and inspect the returned item(s), we will notify you via email regarding the processing of your return payment.
It is important to note that in order to receive a refund for the item(s) ordered, they must be returned to us in "Like New" condition, including all original packaging and accessories. "Like New" condition means that the items should not display any visible signs of wear and MUST be in a condition ready for resale. Returns for items showing signs of wear or any issues resulting from use will not be accepted, and no refund will be provided.
For your convenience, if you decide to initiate a return, please contact us at sales@kayaksforfishing.com.au along with your order number, and we will assist you throughout the process. Our aim is to make this as straightforward as possible for you.
Damages
In the event that the product is damaged, it is crucial that you make a note of it immediately upon delivery and send photos to sales@kayaksforfishing.com.au on the same day of delivery. Kayaks For Fishing will cover the shipping costs for defective, damaged, or incorrect merchandise.
Please retain all original packaging for any items that may need to be returned. All returns require prior authorisation from our customer service department before they can be processed. Rest assured, we will ensure you receive the undamaged product you ordered as soon as possible. Please note that items that become damaged after use are non-refundable as mentioned above unless explicitly covered under warranty.
Please retain all original packaging for any items that may need to be returned. All returns require prior authorisation from our customer service department before they can be processed. Rest assured, we will ensure you receive the undamaged product you ordered as soon as possible. Please note that items that become damaged after use are non-refundable as mentioned above unless explicitly covered under warranty.
Cancellations
If you wish to cancel an order, please contact our customer service team via email or phone immediately to avoid any return shipping fees. Orders cancelled prior to shipment will receive a full refund. For all orders cancelled after items have been shipped, our 90-day Return Policy will apply, and return shipping costs will be applicable.
Additional Return Policy Information: If a specific vendor or product does not adhere to the return policy mentioned above, it will be clearly indicated in the product descriptions or product-specific return information.
Products labelled as certified pre-owned or used are ineligible for return.
Kayaks For Fishing exclusively sells to customers who intend to use the item(s) for their entire economic lifespan. Orders purchased with the sole purpose of one-time or temporary use are not eligible for return under any circumstances. This includes, but is not limited to, orders intended for trade shows, conference venues, promotional companies, and trade show facilitators.
Additional Return Policy Information: If a specific vendor or product does not adhere to the return policy mentioned above, it will be clearly indicated in the product descriptions or product-specific return information.
Products labelled as certified pre-owned or used are ineligible for return.
Kayaks For Fishing exclusively sells to customers who intend to use the item(s) for their entire economic lifespan. Orders purchased with the sole purpose of one-time or temporary use are not eligible for return under any circumstances. This includes, but is not limited to, orders intended for trade shows, conference venues, promotional companies, and trade show facilitators.